Privacy policy
Last modified: March 28, 2025
1. Information
Effective Date: March 28, 2025
Last Updated: March 28, 2025
Arctic Owl AC & Heat (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you visit our website (“Website”), use our services, or interact with us in any way.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our services, including:
A. Personal Information You Provide
Name, email address, phone number, and mailing address
Payment information (e.g., credit card details) for transactions
Any other details you submit when scheduling an appointment, requesting a quote, or contacting us
B. Automatically Collected Information
IP address, browser type, and device information
Website usage data, such as pages visited, time spent, and navigation patterns
Cookies and tracking technologies to improve user experience
C. Information from Third Parties
Data from payment processors to complete transactions
Marketing and advertising partners for analytics
How We Use Your Information
We use the information we collect to:
Provide AC repair, maintenance, and installation services
Process payments and complete transactions
Respond to inquiries and provide customer support
Improve website functionality and optimize user experience
Conduct marketing and promotional activities
Comply with legal obligations and prevent fraud
We do not sell or rent your personal information to third parties.
How We Share Your Information
We may share your information with:
Service Providers: Third-party vendors assisting with website hosting, payment processing, or analytics
Legal & Compliance: If required by law or to enforce our terms of service
Marketing Partners: Only when consent is provided for promotional materials
We ensure that any third party handling your data follows strict confidentiality and security measures.
Cookies & Tracking Technologies
Our website uses cookies to enhance functionality and analyze visitor behavior. By using our site, you consent to the use of cookies. You may disable cookies in your browser settings, but doing so may affect certain features of the Website.
Types of cookies we use:
Essential Cookies: Necessary for website operation
Analytical Cookies: Helps us track website performance
Marketing Cookies: Used for targeted advertising (if applicable)
Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we encourage users to take precautions when sharing personal information.
Your Rights & Choices
As a Texas resident (or California resident under CCPA), you may have the following rights regarding your personal data:
Access & Correction: Request a copy of your data and make corrections
Deletion: Ask us to delete your data unless required by law
Opt-Out of Marketing: Unsubscribe from promotional emails anytime
Cookies & Tracking: Adjust browser settings to control cookie usage
To exercise any of these rights, contact us at contact@arcticowlac.com or call (281) 915-8175.
Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal data from minors. If we discover such data has been collected, we will take appropriate steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.
Contact Information
For any questions about this Privacy Policy, please contact us:
Arctic Owl AC & Heat
PO Box 224, Fresno, TX 77545
contact@arcticowlac.com
(281) 915-8175
Working Hours: Open 24/7, including holidays